Response to Review
Filed Under (Uncategorized) by FL Crew on 23-10-2009
Well what can you do, obviously can please everyone, so I felt I had to respond to the review here as there was no other way to contact this person, the itunes name was “jmanfish”
Their review unedited below.
first off, the “Support” link in the app page is misleading – it goes into the author’s blog. all the comments there are CLOSED. that means no feedback, no way of asking questions.
second, you can NOT DELETE files once they’re in the application.
third, once you move files into the application, they STILL STAY in the original location (copies are made in the app.).
fourth, if you try moving files into the application, you have to rename them each and every time. there is no original name keeping, if you do not rename files they’ll show in the app w/ blank name and only the extension.
perhaps I’m thick, but I have found no instructions, there is no menu in the app, no accurate description before buying, I want my money back, sorry.
Now I’ll post it again with my response in green
first off, the “Support” link in the app page is misleading – it goes into the author’s blog. all the comments there are CLOSED. that means no feedback, no way of asking questions.
FL Response [ Yes the link goes to the website for the app, well this site, where I have commentary, information and updates for the app. There are some posts which have comments turned of and other have comments on, some posts I don't feel require comments. On the site on the right hand side is the Contact Us link which is there for anyone to leave feed back and ask questions, which works fine for the requests I've had. ]
second, you can NOT DELETE files once they’re in the application.
FL Response [ As is common with a lot of table based applications when you swipe from left to right the edit function is activated and you can delete the file, admitted this is not clearly mentioned and I'll work out a way to make this feature more obvious ]
third, once you move files into the application, they STILL STAY in the original location (copies are made in the app.).
FL Response [ I believe you are responsible for deleting the original file, that would be your choice ]
fourth, if you try moving files into the application, you have to rename them each and every time. there is no original name keeping, if you do not rename files they’ll show in the app w/ blank name and only the extension.
FL Response [ I give the option to name the file as you like. I'll add a test to see if the user entered filename is empty and the use the original name as the file name, this will be added in an upcoming release ]
perhaps I’m thick, but I have found no instructions, there is no menu in the app, no accurate description before buying, I want my money back, sorry.
Fl Response [ I believe there is a fair bit of information on this site, I guess I could add a FAQ or a how to page, which I may do, however there is a lot of info here, update information future release info and more, but if you would like to know more use the contact form and let me know. As for the refund, if the reviewer sends me their address I'll send a $1 back to you. ]
Can’t please everyone, and the application is selling and by the look of the other reviews not to bad either. I update this application frequently and improve what I can when I can. I’ve implemented and will implement other suggestions from users. All I can say to “jmanfish” is thanks for taking the time to post your review, i’ll take what you say in good faith.
